Privacy Policy

1.1 Information You Provide

ACCOUNT INFORMATION:

• •Full name
• •Email address
• •Phone number
• •Password
• •Profile photo (optional)

VEHICLE INFORMATION:

• •VIN (Vehicle Identification Number)
• •Year, Make, Model
• •License plate (optional)
• •Mileage
• •Maintenance history you enter

PAYMENT INFORMATION:

• •Credit/debit card numbers
• •Billing address
• •Bank account information (for Vendors and Drivers)

COMMERCIAL ACCOUNT INFORMATION:

• •Business name and address
• •EIN/Tax ID
• •Business license information
• •Authorized users

VENDOR INFORMATION:

• •Business registration details
• •Insurance certificates
• •Bank account for payouts
• •Inventory data

DRIVER INFORMATION:

• •Driver's license
• •Social Security Number (for background checks and tax reporting)
• •Vehicle registration and insurance
• •Bank account for payments
• •Profile photo

COMMUNICATIONS:

• •Messages with other Users
• •Support inquiries
• •Feedback and reviews

1.2 Information Collected Automatically

DEVICE INFORMATION:

• •Device type and model
• •Operating system and version
• •Unique device identifiers
• •Mobile network information

USAGE INFORMATION:

• •Pages and features accessed
• •Search queries
• •Time spent on Platform
• •Referring website/app

LOCATION INFORMATION:

• •GPS location (with permission)
• •IP address
• •City and region

COOKIES AND TRACKING:

• •Browser cookies
• •Pixel tags
• •Local storage

See our Cookie Policy for details.

1.3 Information From Third Parties

• •Payment processors (transaction data)
• •Background check providers
• •Vehicle data providers (VIN decoding)
• •Social media (if you connect accounts)
• •Marketing partners
• •Public databases

2.1 Provide and Improve Services

• •Process orders and payments
• •Facilitate deliveries
• •Provide customer support
• •Verify identity and eligibility
• •Improve Platform features
• •Develop new services

2.2 Communications

• •Send order confirmations and updates
• •Delivery notifications
• •Account and security alerts
• •Marketing communications (with consent)
• •Respond to inquiries

2.3 Safety and Security

• •Detect and prevent fraud
• •Enforce our Terms of Service
• •Conduct background checks (Drivers)
• •Verify business credentials (Vendors)
• •Comply with legal obligations

2.4 Personalization

• •Recommend parts based on your vehicles
• •Customize search results
• •Show relevant offers
• •Remember preferences

2.5 Analytics and Research

• •Understand usage patterns
• •Measure Platform performance
• •Conduct market research
• •Improve user experience

2.6 Legal Purposes

• •Comply with laws and regulations
• •Respond to legal requests
• •Protect rights and safety
• •Enforce agreements

3.1 With Other Users

CUSTOMERS: Your name, delivery address, and phone number are shared with Vendors and Drivers to fulfill orders.

VENDORS: Your business name, address, and product information are visible to Customers. Your contact info is shared with Drivers.

DRIVERS: Your first name, photo, vehicle description, and real-time location are shared with Customers during deliveries.

3.2 Service Providers

We share information with companies that help us operate, including:

• •Payment processors (Stripe)
• •Cloud hosting providers
• •Analytics services
• •Customer support tools
• •Background check services
• •Marketing platforms
• •Email/SMS providers

These providers are contractually obligated to protect your data.

3.3 Business Transfers

If PitStop is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your information.

3.4 Legal Requirements

We may disclose information:

• •To comply with laws, regulations, or legal process
• •To respond to lawful requests from authorities
• •To protect our rights, privacy, safety, or property
• •To enforce our agreements
• •In emergencies to protect safety

3.5 With Your Consent

We share information in other circumstances when you provide consent.

3.6 Aggregated/de-identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you.

5.1 Account Information

You can access, update, or delete your account information through the Platform settings or by contacting support@orderpitstop.com.

5.2 Location Data

You can control location permissions through your device settings. Note that Drivers must enable location sharing while making deliveries.

5.3 Communications

MARKETING: You can opt out of marketing emails by clicking "unsubscribe" or adjusting notification settings.

TRANSACTIONAL: You cannot opt out of essential communications (order confirmations, security alerts).

5.4 Cookies

See our Cookie Policy for information on managing cookies.

5.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

5.6 Data Portability

You can request a copy of your data by contacting privacy@orderpitstop.com.

5.7 Deletion

You can request account deletion. Some data may be retained for legal or business purposes as described in Section 4.

6.1 Right to Know

You can request information about:

• •Categories of personal information collected
• •Sources of information
• •Business purposes for collection
• •Categories of third parties we share with
• •Specific pieces of information collected

6.2 Right to Delete

You can request deletion of your personal information, subject to exceptions.

6.3 Right to Opt Out of Sale

We do not "sell" personal information as defined by the CCPA. If this changes, we will provide an opt-out mechanism.

6.4 Right to Non-discrimination

We will not discriminate against you for exercising your rights.

6.5 How to Exercise Rights

Contact us at privacy@orderpitstop.com or call (866) 604-9016. We will verify your identity before processing requests.

6.6 Authorized Agents

You may designate an authorized agent to make requests on your behalf.