Acceptable Use Policy

1.1 Lawful Use

You agree to use PitStop only for lawful purposes and in compliance with all applicable laws and regulations.

1.2 Honest Dealing

You agree to:

• •Provide accurate information
• •Deal honestly with other users
• •Honor commitments made through the Platform
• •Not misrepresent yourself, your business, or your products

1.3 Respectful Interaction

You agree to treat all users (Customers, Vendors, Drivers) with respect and courtesy. We do not tolerate:

• •Harassment or bullying
• •Threats or intimidation
• •Discriminatory behavior
• •Abusive language

2.1 Illegal Activities

• •Violate any law, regulation, or ordinance
• •Facilitate illegal transactions
• •Launder money or engage in fraud
• •Evade taxes or reporting requirements
• •Traffic in stolen goods

2.2 Harmful Conduct

• •Harass, threaten, or abuse other users
• •Stalk or intimidate anyone
• •Discriminate based on protected characteristics
• •Engage in hate speech or promote violence
• •Share others' personal information without consent

2.3 Fraudulent Activities

• •Use stolen payment methods
• •Create fake accounts
• •Manipulate ratings or reviews
• •Engage in price manipulation
• •Make false claims or representations
• •Impersonate another person or entity

2.4 Platform Abuse

• •Circumvent security measures
• •Access unauthorized areas of the Platform
• •Interfere with Platform operations
• •Scrape data or harvest information
• •Introduce malware or harmful code
• •Attempt to reverse engineer our systems
• •Use bots or automated tools (without authorization)

2.5 Intellectual Property Violations

• •Infringe copyrights, trademarks, or patents
• •Use PitStop branding without permission
• •Copy or redistribute Platform content
• •Post content you don't have rights to

2.6 Spam and Abuse

• •Send unsolicited communications
• •Post repetitive or irrelevant content
• •Abuse messaging features
• •Manipulate search results or algorithms

3.1 Order Fraud

• •Place orders with intent not to pay
• •Use payment methods without authorization
• •Dispute legitimate charges fraudulently
• •Falsely claim non-delivery or damage

3.2 Return Abuse

• •Return used or installed parts as new
• •Return parts not purchased through PitStop
• •Abuse return policies for personal gain
• •Make false warranty claims

3.3 Harassment of Vendors/drivers

• •Make unreasonable demands
• •Threaten negative reviews for discounts
• •Abuse rating systems
• •Contact Vendors/Drivers inappropriately

4.1 Product Misrepresentation

• •List counterfeit or replica parts as genuine
• •Misrepresent part condition (new vs. used)
• •Provide inaccurate fitment information
• •Use misleading photos or descriptions
• •Falsely advertise brand affiliations

4.2 Pricing Manipulation

• •Price gouging
• •Colluding with other Vendors on pricing
• •Bait-and-switch tactics
• •Hidden fees not disclosed

4.3 Circumventing PitStop

• •Directing customers to transact outside Platform
• •Soliciting customers for off-platform business
• •Collecting customer data for outside use
• •Avoiding PitStop commission

4.4 Quality Violations

• •Selling unsafe or recalled parts
• •Selling parts that don't meet specifications
• •Failing to fulfill orders as promised
• •Excessive cancellations

5.1 Safety Violations

• •Drive under the influence of drugs or alcohol
• •Drive recklessly or dangerously
• •Use phone while driving (except navigation)
• •Violate traffic laws
• •Drive with suspended/invalid license

5.2 Service Violations

• •Tamper with or open packages
• •Steal merchandise or portions thereof
• •Misrepresent delivery status
• •Fail to make genuine delivery attempts
• •Accept cash payments (unless authorized)

5.3 Conduct Violations

• •Harass Customers or Vendors
• •Enter homes without explicit invitation
• •Photograph customers without consent
• •Solicit tips or additional payments
• •Discriminate against customers

5.4 Platform Violations

• •Use unauthorized vehicles
• •Allow unauthorized persons to make deliveries
• •Manipulate location data
• •Abuse cancellation features
• •Multi-app in ways that harm service

8.1 Monitoring

We may monitor Platform activity to detect violations. This includes:

• •Automated systems
• •User reports
• •Manual review
• •Third-party tools

8.2 Reporting Violations

Report violations through:

• •In-app reporting tools
• •Email: abuse@orderpitstop.com
• •Providing evidence when possible

8.3 Investigation

We will investigate reported violations and may:

• •Request additional information
• •Interview involved parties
• •Review transaction and communication history
• •Make determinations at our discretion

8.4 Consequences

Violations may result in:

WARNING: First-time minor violations

• •Written warning
• •Policy reminder

TEMPORARY SUSPENSION: Repeated or moderate violations

• •Account suspended for 7-30 days
• •Features restricted

PERMANENT BAN: Serious or repeated violations

• •Account permanently terminated
• •May be reported to authorities
• •May be liable for damages

8.5 Appeals

You may appeal enforcement actions by:

• •Contacting appeals@orderpitstop.com
• •Providing explanation and evidence
• •Appeals reviewed within 10 business days